Our website address is: https://faultychristian.com.
1. Information we collect
1. 1. Information collected from our Customers
If you use our Services to place personal orders without processing the data of third parties, you are to be considered as the Customer, where data are processed as follows.
What information do we collect from Customers?
We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.
Name, surname, company name
Shipping and billing address
Email address and phone number
Location, IP address and device data: we’ll use this for purposes like estimating taxes and shipping.
Other information that you share with us while using our Services or during checkout.
We collect the above-mentioned personal data when the Customer uses or accesses our Services, places an order, or signs up for an account on our website.
Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on faulty Christian.
1. 2. Information collected from faulty Christian website visitors and Customers
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
We will also store comments or reviews, if you choose to leave them. Upon visiting our website, requesting customer support, or subscribing to our blog, we may collect and process the following information related to you.
To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication you have used. For this purpose, we may process:
Any information that you share
We use this information to provide and enhance our Services and answer any questions you may have.
2. Sharing personal data with third parties
In order for faulty Christian to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
faulty Christian remains responsible for the processing of personal data carried out by Third Party Service Providers that faulty Christian has engaged with for respective data processing in accordance with applicable laws.
In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.
3. Retention periods
We may retain your personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.
4. Data subject’s rights
You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.
5. Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.
faulty Christian’s authorized personnel involved in the processing of your personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services.
In the event that we experience a personal data breach, we will notify you in compliance with the obligations set out in applicable laws.
6. Transfers of data
8. Contact information